LUXURY PROPERTY & GUEST MANAGEMENT

For clients who choose to occasionally rent their home, we offer a discreet, high-touch short-let service designed to reflect the same standards found in five-star hospitality. We optimise your property’s presence on Airbnb and select platforms, manage curated guest arrivals, provide premium amenities, and ensure every stay is seamless—from check-in to final reset.

    • Creation or refinement of Airbnb/Short-Let listing

    • Full review of photos, pricing, calendar & guest experience information

    • Professional Photography

    • Calendar Management

    • Competitive research

    • Ongoing manual pricing updates based on season, demand and trends

    • SEO Optimisation & Visibility Boosting

    • Fresh sheets and towels each stay

    • Professional, vetted cleaning team

    • Deep clean between every stay

    • Hotel-style presentation: beds, towels, bathroom setup

    • Photo confirmation of post-clean status

    • Optional add-on: branded linens, robes, etc.

    • Visual walkthrough before and after guest stays

    • Checking for damage, missing items, or cleanliness issues

    • Notifying owner with photos when needed

    • Coordination with plumbers, electricians, or handymen for urgent issues

    • Quick response to guest-reported issues

    • Owner approval always required before any high paid intervention

    • Monitoring of essentials (toiletries, kitchen basics, etc.)

    • Option to restock automatically or notify the owner

    • Summary of guest stays, market insights, quarterly reviews

    • In-person key handover whenever possible to meet our guests

    • Warm, professional greeting with brief property intro

    • Prompt replies before, during & after stay

    • Customised pre-arrival messages (including welcoming drink) & automated templates

    • Late-night/urgent issue support (coordinated in real time)

    • Branded and personalised for the property

    • Includes: house rules, check-out steps, emergency info, local suggestions and recommendations (restaurants, shops, bars, museums, experiences, etc.)

    • QR code access and mobile-friendly

    • WiFi QR code

What’s Included…

    • Curated mini hamper: Wine, snacks, water, flowers

    • Tailored per guest or occasion (honeymoon, birthday, business trip, etc.)

  • “Give your guests the 5-star touch (and earn better reviews)”

    Available Upgrades (per Stay):

    • Luxury Welcome Kit – from £50
      Champagne, snacks, flowers, and/or handwritten note

    • Plan your celebration – from £50
      Night plans, theatre, celebration plans, gift box, and others

    • Private Chef Night – from from £80 per person
      3-course menu

    • Memory Maker – from £60
      Polaroid camera to take around the city and get stylish shots

    • Personal Trainer (60min) – from £100 per session (per person)

Bespoke Guest Services…